NHTSA Complaint #11514873 — 2022 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11514873
Vehicle	2022 TESLA MODEL 3
Component	UNKNOWN OR OTHER
Date of Incident	March 12, 2023
Date Filed	March 31, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

complete shutdown or blanking screen while driving causing GOD knows what is working and what not. definitely driver won't know his/her speed, car systems status like blinker, auto pilot,...etc until the system comes back to become available. 1st time this happened, Tesla sent me its service mobile service person who mentioned that he could not find anything wrong and if it happened again he will schedule the car for an in-house service center appointment for the main computer unit to be replaced. When the incident happened again Tesla scheduled the service appointment but after inspection the report came back that this is a recurring incident in many teslas and require a firmware update! Service report attached (Job number 4 and 5)

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