NHTSA Complaint #11514813 — 2017 TOYOTA HIGHLANDER

The low beams began to get dim after ~60K miles until it began to be difficult to see the right shoulder of the road. After a number of visits, the Toyota dealer said there was some kind of cloudiness on the internal surfaces of the low beam and that the only solution was to replace both headlight assemblies. By then I had also failed state inspection (because of the lights.) I paid the ~$1400 for the replacements and the lights work now. BUT, I can see inside the sealed low beam portion a few areas with a bit of cloudiness. The dealer said they could not explain and Toyota Engagement (the only way to contact the company), after I sent a long written explanation said, "contact an authorized Toyota service center. So...this is resolved but the car was not safe for a while and I have had to pay to fix a safety issue that I had nothing to do with (vehicle has mainly been garaged and not driven offroad etc).