NHTSA Complaint #11514613 — 2015 FORD EXPLORER

VISIBILITY:WINDSHIELD:CRITICAL FASTENERS issue reported to NHTSA

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Complaint Details

ODI Number	11514613
Vehicle	2015 FORD EXPLORER
Component	VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
Date of Incident	January 10, 2022
Date Filed	March 30, 2023
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 70 MPH, the front windshield trim on the passenger’s side detached from the vehicle. The contact stated he heard an abnormal noise when the trim detached. The contact had taken the vehicle to a body shop to replace the missing trim. The vehicle had been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to Ford Customer Satisfaction Program: 17N04 (Trim). The failure mileage was approximately 45,000.

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