NHTSA Complaint #11514596 — 2019 GMC SAVANA

The contact stated that he rented a 2019 GMC Savana from Penske Truck Rental at (1460 Thorne Rd, Tacoma, WA 98421) and the battery shorted out and the vehicle was unable to start. The Penske company sent out a tech who was able to jump-start the vehicle. The contact was able to drive to his residence; however, the vehicle was unable to start the next morning. Penske was called and replaced the battery; however, the next day the voltmeter was operating erratically. The contact stated that he was able to drive but roadside assistance was contacted as the brakes felt spongy with no warning lights illuminated. The contact stated that another driver charged the battery and continued driving. The contact stated that Penske Rental Truck (1 NE Columbia Blvd, Portland, OR 97211) eventually switched the vehicle to a 2021 GMC Savana several days later. The contact stated that he took the 2021 GMC Savana to an independent mechanic for a diagnostic test before he started traveling again. The independent mechanic diagnosed that the emissions monitor was malfunctioning and that the sensors need to be replaced. The contact related the failure to NHTSA Campaign Number: 21V189000 (Electrical System). The contact stated that the recall remedy was insufficient as the GMC engineers proposed an incorrect remedy for the circuitry. The contact stated that he returned the van to the rental facility. The contact stated that Penske Corporate was notified of the issues. The VIN were not available.