NHTSA Complaint #11514419 — 2012 LINCOLN MKS

The contact owns a 2012 Lincoln MKS. The contact stated while driving 30 MPH, the vehicle jerked and lost power steering functionality. There was no warning light illuminated. The contact stated that after several minutes the vehicle regained power steering functionality. The vehicle was taken to the dealer and the dealer stated that the lower control arms and bushing needed to be replaced. The vehicle was also taken to an independent mechanic and the mechanic stated that the lower control arms and bushing did not need to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the NHTSA to file a complaint. The failure mileage was 104,000.