NHTSA Complaint #11514106 — 2022 TESLA MODEL Y

On Saturday, 3/4/2023, I stopped at a supercharger lot to charge my car during a trip. As I entered the lot, I noticed that the road conditions were poor, almost like a gravel road. To be cautious, I drove slowly towards the three empty parking spaces in the middle of the lot, intending to park in the middle spot. I noticed that the road conditions were even worse in front of the parking spot, but it looked wide and not too deep, so I didn't think it warranted serious concern. I carefully maneuvered the car around to prepare for backing up. I've been using the HOLD braking mode, which allows for one-pedal driving, for more than five months. Just as I lifted my foot off the accelerator, the car jerked forward from a small pothole. I still expected the car to come to a stop, as my foot wasn't touching the pedal. I made a comment to my passenger that I was puzzled why the car was still moving as I looked down at my foot far above the pedals. Suddenly, there was a really loud sound (like revving if I remember correctly) that I had never heard before, which surprised both me and my passenger. We exchanged a puzzled look just as the car suddenly jumped forward at full power and hit the car in front of us before I could do anything to stop it. I believe that this was a software issue related to overcompensation of losing traction control on both sides as the car came to a stop. It's important to note that I did not purchase Tesla's Full Self Driving and was not using any driving assistance features at the time of the accident. In addition, I believe you can request more data from Tesla. I do not have access to the camera recording of interior scene. Luckily, both me and my passenger as well as the two people in the front seats in the other vehicle (also same white Tesla Model Y) were not injured. I can't get Tesla insurance to even investigate the accident. After the accident, I noticed that the Tesla App reported that Automatic Emergency Brake is disabled (only occur)