NHTSA Complaint #11513649 — 2019 HONDA CR-V

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11513649
Vehicle 2019 HONDA CR-V
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

I've raised two tickets with ticket numbers 13709173 and 13719701to Honda customer care, the issue is a rust spot on the trunk, there has been no external damage on the trunk and the issues seems to have originated from under the panel. I have been receiving no support from the Honda customer care team and the dealership the dealership was interested in knowing that if I bought this vehicle from them which I did not because I bought this vehicle from Pennsylvania and I moved cross country last year. I took the vehicle to the workshop and the service advisor was too keen on proving me wrong that this is an external damage to which I proved to him that it is not. Honda corporate customer care is also making excuses citing that I am the second owner, which I am not I'm raising this concern on behalf of my wife who is the first owner of this vehicle. Honda restaurant warranty clearly states that if the rust Originates from under the paint it is going to be covered under the rust and corrosion warranty. I'll attach some pictures here and NHTSA be the judge of if this resp what is caused by external damage or the rust originated from within?

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