NHTSA Complaint #11513647 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11513647
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	July 12, 2022
Date Filed	March 24, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The electric power steering system (EPAS) on my 2009 Ford Escape failed. Without the power steering the vehicle is unsafe to drive. It is currently sitting in my driveway undriven since July of 2022. The dealer has ordered new parts, but there is a long wait list because of the number of these failures. I believe there had been a recall issued for this problem but apparently my vehicle and many others were not included. I was told by the dealer’s parts department that there are at least 900 outstanding orders for this part and Ford has issues with their being manufactured. I had to pay the dealer in advance for the parts before he would order them.

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