NHTSA Complaint #11513281 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle was shuddering, and the transmission was slipping. The contact stated that the failure occurred on several occasions. Additionally, the contact stated that upon shifting from park(P) to drive(D), the vehicle hesitated. The contact turned the vehicle off, and the vehicle failed to restart after several attempts. The check engine warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed that the transmission control module (TCM) needed to be replaced. The part was replaced; however, the dealer diagnosed that the clutch also needed to be replaced. The vehicle remained at the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 40,000.