NHTSA Complaint #11513086 — 2013 CADILLAC ESCALADE

The contact owns a 2013 Cadillac Escalade. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle downshifted unintendedly, and the vehicle shut off. The contact was able to veer to the side of the road. The check engine warning light and an unknown warning light were illuminated. The contact turned off and restarted the vehicle after waiting for a while. The contact resumed driving; however, the failure reoccurred. The contact turned off and restarted the vehicle. The contact then drove 10 MPH and parked the vehicle at her place of employment parking lot. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission needed to be replaced. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The contact stated that the vehicle was undrivable and had been parked. The vehicle was not repaired. The failure mileage was approximately 130,000.