NHTSA Complaint #11512912 — 2018 KIA STINGER

Steering wheel began making noises that sounded like grinding of gears that sounded like it was coming from outside of the interior of the vehicle. The noise was heard loudly when turning the steering wheel after the car sat idle and occasionally after driving the car after several minutes of the car warming up. The noise occurred increasingly more frequent over 4 weeks. The steering also became more difficult with tension felt during turning the wheel. Eventually, the steering wheel locked completely during turning and became unable to turn the steering wheel while driving and turning the wheel. The risk of crash which put me and others at risk was narrowly avoided by stopping in the middle of an intersection multiple times while driving the car. The car was taken to the Kia dealership 3/16/23 and the problem was reproduced and confirmed by the dealer on 3/20/23 where it was inspected. When the steering wheel locked, a message related to the Lane Assist feature on the car appeared.