NHTSA Complaint #11512819 — 2019 HYUNDAI TUCSON

While driving to work on Thursday, February 23 2023, the car suddenly turned off flashing the check engine light and oil light. I was driving on the palisades interstate parkway in New York and had enough momentum with the car to get off on the next exit. Once the car was safely off of the road, I opened the hood and pulled the dipstick because the oil light was flashing and it was smoking. The oil light never came on before with the car. The car also had the recall for the knock sensor replacement to avoid this engine failure. I called Hyundai and the salesperson directed me to have the car towed to the dealership at my expense. Once at the dealer ship, the service advisor explained that they have had several cars come in with the same issue and that they would get back to me. A couple days later, they explained that the engine had burned all the oil and that Hyundai would replace it. The issue here is that that was my only car. I have a job and a son while other duties to fulfill. I was explained that it would take a while to get a motor since they’ve had cars sitting with the same issue since December and that they also had a wait of double digits people for the next loaner. I did not get an eta of when I would have my car back or when I can get a loaner. They also will not cover rental fees for a rental car. I have been paying for cabs and other forms of transport and still have no estimation of when I will get my car back.