NHTSA Complaint #11512804 — 2019 HONDA RIDGELINE

Severe hood vibration, bouncing and shaking present at various highway speeds (55mph-65mph). VIN was included in NHTSA Campaign Number: 21V932000 (Structure, Latches, Locks/Linkages). Upon visual inspection hood latch was significantly loose. Gaps evident in seal of hood and severe vibration of hood presented and remain present following recall/repair. The vehicle was brought to the dealership upon reciving recall notice. Dealership installed striker plate and tightened loose hood latch. (03/03/2022) However, hood continued to vibrate, bounce and shake at highway speeds after initial repair; noticed only after leaving dealership. Consequently, vehicle has been returned to the dealership two additional times for same safety complaint: severe hood vibration. (Vehicle returned again 03/04/2022 and 03/21/2022). Dealership was informed of continued severe vibration and failure to address the vibration and bouncing of hood resulting from air entry through gaps between hood and grill each time vehicle returned to dealership. Despite consumer informing dealership vehicle's hood was continuing to show severe vibration, shaking and bouncing at highway speeds, the dealership indicated they did all they could; all is safe and the hood does not get secured on sides, just at front latch. Dealership informed consumer nothing more could be done. Consumer found dealership's explanation; subsequent failure to address and correct vibrating hood safety issue unacceptable and is reporting this vehicle's hood vibration as a continued safety problem as it remains a clear and present danger at this current time. Continued, natural wear, tear, and strain caused by vibration and bouncing of the hood, resulting from air entry through gaps between hood and grill, remains clear and present danger of hood unexpectedly opening while driving increasing the risk of a crash resulting in potential injury or death.