NHTSA Complaint #11512770 — 2017 MERCEDES-BENZ METRIS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11512770
Vehicle	2017 MERCEDES-BENZ METRIS
Component	STEERING
Date of Incident	March 6, 2023
Date Filed	March 20, 2023
Mileage	42,277 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2017 Mercedes-Benz Metris. The contact stated while starting the vehicle, the power steering malfunction warning illuminated. Additionally, the contact heard a clicking sound coming from the steering wheel. The dealer was contacted, and the dealer stated that the electric power steering rack needed to be replaced. The vehicle had to be repaired due safety issue. The manufacturer was not contacted. The failure was mileage was 42,277. The consumer stated repairs were made at the owners expense in the amount of $1329.54.

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