NHTSA Complaint #11512720 — 2017 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11512720
Vehicle 2017 KIA OPTIMA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I took my car in for a recall, Kia let me leave with an unsafe vehicle. Everything in the recall is happening to my car and it is extremely unsafe. These things were happening before I went in for the recall and after I left from having the recall checked. "Abnormal knocking noise from engine," "illumination of oil pressure warning light." The HEV warning light comes on and tells me to turn off my car immediately which has happened many times in unsafe conditions i.e. being in the middle of the highway in the rain. The check engine light came on but it comes on, then is off, then comes back on. There is a recall for the engine, oil is leaking into the engine on to the hot exhaust which can cause fire to the engine. This started happening not long after getting the car, this is why I brought it in for the recall. I made the appointment right away but the closest appointment was in about 2 months. It continued to happen after they "checked" the recall. The oil pressure light illuminates, the traction control light illuminates, and then 5-10 seconds later a warning comes across the dashboard saying "Check Hybrid system. Turn off engine. HEV!" Now I am being told I would have to bring my car in today, let the car sit at Kia for 4-6 weeks until they can diagnose it, and they will not give me a loaner car. I cannot be without a car for 4-6 weeks, this isn't my fault, and I cannot go pay for a rental car for 4-6 weeks. They are saying I cannot make an appointment for this, which makes no sense to me because I initially made an appointment to get the recall checked. My safety, the safety of my three children, and other passengers has been put at risk because I am driving and all the sudden these lights come on, the car starts dinging, and tells me to turn off the engine. This constantly happens when I am on roads where I can't just pull over quickly. I have been on the highway a few times and this has happened. Couldnt get over immediately and the car was barely moving.

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