NHTSA Complaint #11512705 — 2012 FORD FUSION

while setting in a fast food restaurant drive thru for 1 minute on 03/14/2023. I was asked to pull forward and could not steer my car. I pulled straight ahead to get out of the lane and couldn't steer left or right. I shut the car off for a moment, restarted and the steering works fine. I know that this car has electric assist power steering. I googled the problem with this model and found that many people have had the same issue. Some were saying that Ford covered it on a recall and others said that Ford took care of them on the problem. My car has only 108,000 miles and is in excellent condition. There are owners that have said that the dealership has replaced the rack & pinion, elec. motor, wire harness's, etc. and still have erratic loss of steering. Had this happened in traffic or cornering, the results could be disastrous. There was absolutely no control over the steering when this happened. I contacted Ford and they said that there were no recall/issues with this problem. It seems to me that when they replaced the passenger side air bag in 2019 that they may have done some type of power steering recall/software update?. I am afraid to drive this car until I can get some more info. or resolution on this . I have not been to a dealership at this time since the Ford factory rep. didn't acknowledge an issue or current recalls. When I pressed them on this issue, they suggested that I contact you. After the incident and restarting my car, I safely drove it home about 4 miles with no further incident. I did not notice any warning lights at the time of loss of steering. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).