NHTSA Complaint #11512637 — 2014 FORD FOCUS

When driving the car will just shut itself down. We took the car to a Ford dealership in Sterling Colorado in October of 2021 and was told that there was a recall on the electronic control module, transmission control module and that due to Covid it would take up to 8 months for the part to come in. When we contacted the dealership at the end of the 8 month wait they stated that they couldn’t repair the car to take it to a different dealership in Wray Colorado . We were again told that it could take several months to get the part in, we waited for several months for the part and it still didn’t come in. We contacted Ford about the issue and they told us to take the car back to the first dealership and have them put it on the computer just to confirm that it was the electronic control module, transmission control module and it would be taken care of. We did that and now Ford is telling us that they won’t fix the car because they can’t get the part, they want us to pay for a new transmission at the tune of $8000.00 and said that since the car was over 80,000 miles and out of the original warranty they won’t cover the repair for a new transmission. The dealership said the only way to fix the car is to have a new transmission control module or a new transmission. The recall on the transmission module covers the car up to 150,000 miles and our car has under 127,000 miles on it. We have tried since 2021 to get this taken care of.