NHTSA Complaint #11512214 — 2012 FORD F-150 WHEELS

Complaint Details

ODI Number	11512214
Vehicle	2012 FORD F-150
Component	WHEELS
Date of Incident	April 12, 2022
Date Filed	March 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AFTER SERVICE ON 04/12/2022, MY RECEIPT UNDER COMMENTS SAID,"REP LUG NUTS". THAT'S ALL. 44,286 MILES AT THAT TIME. I TOOK F-150 FOR OIL CHANGE & TIRE ROTATION AGAIN ON 2/22/2023, WITH 47,882 MILES ON TRUCK. SERVICE RECEIPT SAID THEY DID NOT ROTATE TIRES. I ASKED WHY, AND I WAS TOLD "BECAUSE LUG NUTS ARE WORN". I TOLD SERVICE MANAGER THAT YOU GUYS ARE THE ONLY ONES TO HAVE EVER REMOVED THE LUG NUTS, WHY ARE THEY BAD?" HE REPLIED, "BETWEEN YOU AND ME, FORD USED CHEAP LUG NUTS"......SO, ONLY 47,882 MILES ON MY TRUCK, LUG NUT REMOVAL ONLY DONE BY FORD, AND i HAVE TO REPLACE LUG NUTS. PLUS, THEY STILL CHARGED ME FULL PRICE FOR MY SERVICE OF OIL CHANGE AND TIRE ROTATION. FORD SHOULD REPLACE THE LUG NUTS AND ROTATE MY TIRES FOR FREE.

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