NHTSA Complaint #11511954 — 2018 FORD FUSION

EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE issue reported to NHTSA

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Complaint Details

ODI Number 11511954
Vehicle 2018 FORD FUSION
Component EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Android Auto is incredibly unresponsive to user input. Using a Moto G Power cell phone (~2 years old...no performance issues when not using Android Auto), the screen lags for 5-10 seconds between inputs, requiring the user to make many attempts to press the cars Ford Sync 3 Infotainment screen. This is forces the user to take their eyes off the road for way longer than is safe. The quality of Google and Android Auto is considerably worse than Ford's native Sync 3 system...frankly Android Auto is dangerous. Tried this with multiple cables, and even other phones, and in other Ford vehicles and it is just as unresponsive. I don't understand how something so unregulated (Android Auto) is permitted to be used natively in vehicles. I believe car infotainment systems are supposed to be using "Realtime OS's", and I highly doubt Android Auto is doing this.

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