NHTSA Complaint #11511814 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated upon starting the vehicle, the vehicle lost power steering functionality. The message "Power Steering Control Failure" was displayed. The contact turned off and restarted the vehicle, and the steering wheel responded as needed; however the failure reoccurred. The vehicle was towed to an independent mechanic, where it was diagnosed that the steering gear control module was faulty. The independent mechanic related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the vehicle was repaired under the recall in 2016. The dealer and the manufacturer were notified of the failure and informed the contact that she would be charged a repair fee as the vehicle was more than 10 years old. The vehicle was not repaired. The failure mileage was approximately 175,000.