NHTSA Complaint #11511681 — 2019 VOLKSWAGEN ATLAS

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11511681
Vehicle 2019 VOLKSWAGEN ATLAS
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

Started with entertainment center reboot itself and dash navigation. Dealer did an software update . then front collision warning would go off… NO ONE AROUND . No cars on road. dealer did another software update to resolve issue. Then Remote start stopped working acc light ecc on dash. Code cleared software update agin. Few months later. At a light car running Car then turned off on incline .. was in light snow. Didn’t know as auto start stop was on. Car began to slide backwards. Had to quickly put car in park and start manually. Went to dealer they found nothing wrong. Car seemed to be always turning off in park or right after remote start was used and car or when placed in park at incline. Dealer could never replicate car turning off. few months later entertainment center began to reboot and so did dash navigation . Took it into dealer again and they did another software update again and also did and update for recall on emissions. This is when rear emergency braking began. It would would activate all the time. No ONE around says check your surroundings then the Emergency braking will kick on locking up all 4wheels. Now front collision warning going off now again with No ONE around. Went back to dealer they once again could not reproduce emergency braking turning or check your rear surroundings warning. they said known issue with emergency braking activating but don’t have a fix yet.

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