NHTSA Complaint #11511569 — 2015 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11511569
Vehicle	2015 BMW X5
Component	ENGINE
Date of Incident	March 12, 2023
Date Filed	March 13, 2023
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2015 BMW X5. The contact stated while driving at approximately 70 MPH, she began to notice smoke coming from passenger side on the hood. The vehicle was serviced under NHTSA Campaign Number: 18V755000( Engine and Engine Cooling) but the remedy failed to repair the vehicle. The contact mentioned that instrument cluster failed to provide safety messages. The contact stated the instrument cluster only notified her of issues when she attempted to open the engine hood door. The manufacturer was not notified of the failure and offered no assistance. The failure mileage was 49,000.

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