NHTSA Complaint #11511302 — 2015 CADILLAC SRX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11511302
Vehicle	2015 CADILLAC SRX
Component	STRUCTURE:BODY
Date of Incident	October 4, 2022
Date Filed	March 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I am filing a formal complaint with Cadillac and the NTSB about the design of the 2015 Cadillac SRX sunroof drains and rear hatch. The issue is that the rear sunroof drains get clogged and water fills the rear compartment and destroys the rear hatch electronics. Further, there is no manual release on the rear hatch which creates a safety hazard as there is no access to the spare tire. The repairs are estimated at $3,091.09 as shown on the attached quote and diagnostic receipt.

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