NHTSA Complaint #11510900 — 2018 SUBARU FORESTER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11510900
Vehicle 2018 SUBARU FORESTER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

Steering wheel locking intermittently, without warning. white car symbol appears between lanes, followed by green car symbol as the wheel locks. Took the car to Liberty Subaru, my dealer, Emerson, NJ. First two times garage unable to replicate the problem, no repairs done. Third time this happened to me, the car started rocking from side to side on the road as the wheel remained locked, terrifying. I called the dealer, they told me to turn off the safety system (lane assist) which I did. Back to the same garage, same outcome. Could not replicate the problem. 4th time this happened to me, I had not reset the lane assist and the same warning symbols appeared as the wheel locked. Back to garage, told me they were not going to give me a loaner car as they cannot replicate the problem. Reported to Subaru of America, no response to first email. Second email acknowledged receipt and gave me a case number: Case# 230306-0200125. Car remains at Liberty Subaru, it is dangerous to drive. I will end up in an accident as I cannot control the car when the wheel is locked, and I will endanger others on the road at the same time. Dates are approx, occurred 4 different days over two weeks approx. Speed ranged from 41 miles per hour to 60 miles per hour when it occurred,

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