NHTSA Complaint #11510798 — 2023 TESLA MODEL Y

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11510798
Vehicle 2023 TESLA MODEL Y
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

After just 250 miles on the car and just after one month of the purchase, my wife along with my 4 years old daughter was driving to get my 7 years old son from the school when it suddenly stopped on the road with displaying errors on the screen as follows, the car battery was sufficiently charged, later from the inspecting what it appeared that the "rear drive unit" of the car got screwed up. Warning and error messages were: "Acceleration and top speed reduced" "Power Reduced" There was a huge school traffic jammed behind the car, luckily other car owners offered help but the car was not moving, it stranded in the middle of the road. We contacted Tesla they towed the car after one hour of the call, they kept the car for a week and told us the whole new "rear drive unit" need to be replaced. After a frustrating experience they offered no replacement but to fix the car. I found another same incident with other customer here at the youtube link: https://www.youtube.com/watch?v=smVnwKOpuYY&ab_channel=JustAnotherModelYGuy

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