NHTSA Complaint #11510683 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated that after her daughter returned to the vehicle in a parking lot, she started the vehicle and became aware that the vehicle had lost power steering assist functionality and the steering wheel was difficult to steer. The contact stated that her daughter became aware that the "steering assist failure" warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering assist booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The dealer informed the contact that there had been a manufacturer Customer Satisfaction Program Number: 15N01 (EPAS Power Steering Efforts Steering); however, the contact was informed that she had exceeded the mileage and warranty extension for the service campaign. The failure mileage was approximately 199,000.