NHTSA Complaint #11510588 — 2013 CHEVROLET SPARK

The secondary hood latch lever problem was discovered in August 2022. I received a letter at the beginning of October 2022. I called to have my vehicle repaired but was advised that the parts were not available. I called again in late February 2023 and the parts were still not available. The recall was issued because the secondary latch striker may become stuck out of position and fail to properly engage. If the striker becomes stuck out of position and both the primary and secondary hood latch fail to engage, the vehicle’s hood may open unexpectedly, increasing the risk of a crash. The last sentence is an understatement to say the least. My daughter drives the Chevy Spark from our home in Beaver Falls, Pa to college in Edinboro, Pa. Approximately a 2 hour drive on Route 79, a major highway for semi trucks from Pa to NY. If the hood opens unexpectedly, there Will be a crash not the risk will be increased. When I asked Chevy about a loaner, I was advised that I could not get 1. I asked if I’m supposed to keep driving since I have no other options, I was advised that I could not get a loaner. I asked for a supervisor to call me back. I was advised that a supervisor would call me back within 24-48 hours. She gave me Case # 9-9494938162. 2 days later, the same women called me back and advised me that I could not get a loaner. I asked why supervisor did not call me back. Said he was not available. I am filing a complaint because it has been 5 months (October 2022) since I received the recall letter and it’s been 7 months since the problem has been known (August 2022). The contact stated his daughter was in an accident because the part was not available from August 2022 to at least the date of his daughter’s accident on 6/2/23. The hood opened while she was driving 65 mph on the Pa turnpike. It has now been almost 2 months since the accident and Chevy reached out to his wife and advised her the claim would be turned down because of 2 prior accidents that the vehicle was involved in prior to owning the vehicle. He