NHTSA Complaint #11510307 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality with the serviced power steering and advanced track system warning lights illuminated. The contact pulled into the nearest parking lot to turn off and restart the vehicle; however, the failure persisted. The contact inspected the fuses, relays, and battery, all of which had not malfunctioned. The contact manually steered the vehicle while driving. The contact spoke with the dealer who confirmed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.