NHTSA Complaint #11509744 — 2018 TESLA MODEL S FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Complaint Details

ODI Number	11509744
Vehicle	2018 TESLA MODEL S
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	February 25, 2023
Date Filed	March 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

I was using the vehicle's traffic aware cruise control, but not autopilot and the vehicle experiences sudden braking without warning or reason. I had no other vehicles near me, on a straight, flat road with no bridges, signs or other things to cast shadows. The weather was sunny, but the sun was not shining on the front of the vehicle. The most extreme instance starting braking the vehicle from 84mph and the vehicle reached close to 40mph before I could overtake the system by pressing on the accelerator. My passengers were thrown forward as well as our items within the vehicle. I'm thankful there was no vehicle behind me that could have rear-ended me. There is no reasonable way to contact the manufacturer other than asking for a service appointment which can't fix software errors. The manufacturer should provide an option for basic cruise control.

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