NHTSA Complaint #11508973 — 2020 AUDI A4 ALLROAD

The SOS a system has again failed in the car. When this happens, the navigation and the emergency contact button doesn’t work and the cell phone is no longer paired to the car. The module is currently installed in the car. It could be available for inspection if needed. This is a safety issue because the SOS safety button no longer works. Also, the cell phone is no longer useable in the car hands free and this is not safe in emergency. The phone cannot be paired to the car by manually trying to do so. The car no longer recognizes the cell phone. Car will again go in for service on March 3, 2023. My car had this problem before and the SOS module was replaced approx 14 months ago. No one has yet inspected the car. The car is going in for diagnostic service for this very issue at the Audi dealership on Friday March 3, 2023. The message that I received suddenly yesterday while driving was: “No data connection could be established. Please check the network coverage.” Failures to this module result in an unsafe vehicle. Thank you!