NHTSA Complaint #11508952 — 2019 JEEP WRANGLER

I lease my 2019 Jeep, and in November 2021, my then 8 year old son was trapped in the driver's side back passenger seat, where it would not retract and would only get tighter. The screws would not budge to remove the seatbelt, I had 3 people I had to ask for help as the seatbelt was getting tighter and tighter and cutting off circulation to my son. We finally had to cut him out. I reported this right away to the dealer. My service advisor kept putting me off stating the seatbelt was backordered. We made due with the remaining seatbelts. 7 months later the middle seatbelt quit retracting. I was left with just one working seatbelt in the back seat, with 2 young boys, now 10 and 12, and I cannot drive anyone else in my car as I do not have working seatbelts. I have gone into my dealer, sent several emails to my Jeep dealer and spoke in person and in email to the manager and have been ignored. I sent in my issue to Jeep corporation/Mopar, and they keep giving me the run around and told me i have to go through the dealer. I have pictures and emails of this all and have been ignored. My lease is up next month, and I have not been able to enjoy my jeep with others for safety reasons. I don't understand. Why i have been ignored and Jeep does not care. There is an issue with the seatbelts in this car.