NHTSA Complaint #11508949 — 2021 AUDI E-TRON

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY issue reported to NHTSA

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Complaint Details

ODI Number 11508949
Vehicle 2021 AUDI E-TRON
Component ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

CHARGEPOINT, INC manufacturers defective electric motor vehicle chargers for residential use. Chargepoint's initially worked upon delivery and installation by a certified/license electrician. However, after several months the charger became defective and was replaced by Chargepoint with another identical charger. The second charger did not work upon arrival despite customer service assistance. Chargepoint refused to refund me the cost of purchase and replacement. Chargepoint would like to have the defective chargers returned without reimbursement of all expenses.

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