NHTSA Complaint #11508847 — 2019 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11508847
Vehicle 2019 FORD EXPLORER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I saw an article about the a pillars coming off while driving and wanted to report my story/experience with this problem vehicle! I pay wayyyy too much for this vehicle to be a 2019 and still have low miles (46,700) for it to be such a safety hazard for my family, I definitely expected more for such a big first Ford purchase. Very very disappointed. I don’t have all the receipts together right now to take pictures at this time but they are at my house if needed. -the a pillars have flown off the vehicle while driving down the freeway even after being fixed, even most recent fixes will not completely stay down and could still come off again. This has led to the window trim being ripped off with them and it all causing wind issues and allows stuff to catch on the windows while driving or build up underneath for weather conditions. -there is something within the vehicles power train that will not take alignments and has a very bad shimmy/sway within the wheels while driving. This is very very unsafe at any speed but quite bad at highway speeds, especially with wind because of the a-pillars issue. The way it moves while driving it feels like you’re not in control of the vehicle. Multiple alignments have been attempted, tire swaps and brand new ones have been put on and it continues to get worse. Nobody can figure out what’s causing this. -there are some electrical and heating shortages within the vehicle and intermittently these futures will glitch out and won’t work. Sometimes the display screen won’t come on or shut off, sometimes all the wipers will stop mid swipe and not fully stay down, sometimes the mirrors won’t adjust, some sensors barely work, there are times the seat warmer doesn’t work or does partially, the floorboard heat will only put out cold air unless it’s on auto and high, some lighting functions glitch out, same with the radio, sometimes the auto start don’t work, sometimes the seat positions will stop in mid move and won’t reposition

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