NHTSA Complaint #11508391 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that on several occasions while making a right or left turn, there was a loud sound coming from the steering wheel. The contact stated that the failure persisted. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the steering rack assembly needed to be replaced; however, the parts for the repair were on backorder. The vehicle remained at the dealer awaiting the parts for the repair. The contact was informed the vehicle was inoperable. The contact was made aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 99,000.