NHTSA Complaint #11508034 — 2021 FORD MUSTANG MACH E

I have been trying to get the 2 open recalls on my vehicle done since November 2021. Ford says my dealer is authorized to do the work however my dealer refuses to do the work as Ford will not reimburse the dealer fully as I was told the dealer has to outsource the work. The two other dealers here won’t do my car as I didn’t purchase my car with them. I have been talking to both Ford customer service and my dealer Windward Ford Hawaii and they both blame each other. IFord said the dealer should be able to do the work while the dealer says they can’t until they work out the payment from Ford. I just want the work done so my car is safe. I don’t think I am the only one in Hawaii that hasn’t had this recall work done yet…and it’s not for lack of trying. Please let me know if there is anything that can be done so that Mach-E drivers in Hawaii can get this recall work done.