NHTSA Complaint #11507891 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that after parking and turning off the vehicle, the interior lights remained illuminated, due to the liftgate failing to close securely. No warning lights were illuminated. The contact stated that she replaced the key fob, lubricated the door latch assembly, and replaced the battery; however, the failure persisted. The vehicle was taken to a local dealer, where the contact was made aware that the vehicle warranty had expired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 55,000.