NHTSA Complaint #11507836 — 2013 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11507836
Vehicle 2013 TESLA MODEL S
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

My Tesla 2013 model S has the exact same problems as ones in your recall notice NHTSA Campaign # 21V035 yet My VIN # does not show up in your list of recalled cars. I took my car into Tesla dealer on Dec 14 2022 and they fixed it and charged me $103.35 for the repair. I asked how long a warranty I would have and they replied "to the end of parking lot". I have had car in to Tesla twice since then as problem has gotten worse and each time they fiddled with it and it came back working for a short time each time I went in. On Feb 14, 2023 I went in again as I could drive the car but screen dark. Made an appointment to have it fixed and was told cost will be $2385.00 including a new radio as old one won't work with new screen. This is robbery as problem is the same as with the recalled vehicles. This is a safety issue and I thought manufactures were responsible for safety defects. In addition Tesla refuses to give me back the old parts unless I pay them $750.00. I asked what they did with old parts and they would not tell me. Again this is wrong.

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