NHTSA Complaint #11507801 — 2008 TOYOTA PRIUS

The vehicle we own is no longer covered by an extended warranty offered to Toyota owners of 2004-2009 Prius. The warranty covered the replacement of the digital combination meter which, when failing, no longer displays anything on the dashboard. The situation is dangerous because you lose the ability to monitor fuel tank capacity, speed, warning lights, reverse lights and backup camera. To get around this malfunction requires that the back storage panels be removed and 12-volt battery be disconnected and reconnected. However, the fix is short term since the problem resets itself once the car is turned off. Even when the display is working, we have just discovered that the fuel gauge is inaccurate, causing a serious overflow of fuel due to the display showing 1 bar, when the tank was actually 50% full. Toyota, fully aware of this problem offered a "warranty enhancement" that offered replacement coverage up to September 30, 2013. It only covered customers whose care was demonstrating the problem, excluding any cars that were not showing signs of malfunction. We have a 2008 model, purchased from a Toyota dealership in 2011, that up until around 2-years ago showed no signs of malfunctioning. Therefore, the warranty did not apply. We now, however, are experiencing the malfunction on a daily basis and our vehicle is unsafe, and inconvenient to drive. I called Toyota regarding this and they will not offer any further coverage beyond the September 30, 2013 date. The repair for this malfunction is a minimum $1000, which rightfully should be covered by Toyota due to the potential safety issues surrounding this problem. We would like Toyota to acknowledge customers such as ourselves where the malfunction did not appear until later during our ownership of a 2008 Prius, and pay or reimburse for the repair.