NHTSA Complaint #11507786 — 2016 FORD FLEX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11507786
Vehicle	2016 FORD FLEX
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2022
Date Filed	February 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The backup camera safety system operates intermittently. We are unable to see behind us when backing up putting us and others at risk. Sometimes it works when in Reverse, but most of the time the touchscreen panel does not even change over to show the camera view at all. The Flex is a large vehicle so a non-working camera or electrical component for the camera is unsafe. There are other existing recalls related to other Ford makes and models due to faulty cameras and image modules. This could be the same or a related issue. No errors or codes appear. I have not taken to a dealer yet because they charge $300 just to do a diagnosis.

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