NHTSA Complaint #11507784 — 2020 HONDA CR-V

The contact owns a 2020 Honda CR-V. The contact stated that while driving at various highway speeds, the vehicle intermittently downshifted without warning. The contact stated that on one occasion, he lost control of the vehicle as the vehicle drifted into another lane, which activated the lane assist warning feature. The contact took the vehicle to a dealer where he was informed that there were no recalls on the vehicle; the mechanic also could not diagnose or duplicate the failure. The dealer recommended that the contact disengage the STOP/START feature each time he started the vehicle. The manufacturer was notified of the failure and referred him to the NHTSA hotline for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.