NHTSA Complaint #11507467 — 2010 FORD ESCAPE

The contact owns a 2010 Ford Escape. The contact stated that the steering wheel was making abnormal rattling sounds. There was no further information provided. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to Ford Campaign Number: 13N03. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under the campaign because the campaign had expired. The vehicle was not repaired. The failure mileage was approximately 143,900.