NHTSA Complaint #11507050 — 2022 MERCEDES-BENZ SPRINTER 2500

My transportation business invested in a Commercial Sprinter Van 2500 4x4 2022, that was purchase on November 19th, 2022. We use these cargo van to transport LTL throughout United States and Canada. On December 23rd, 2022 the vehicle was involved in an incident that almost resulted to death of the driver due to a faulty manufactured vehicle recently purchased through Mercedes Benz. After completing a drop off, the driver of the vehicle was on his way home for the Holidays. Driver was driving about 65 mph per the posted speed limit. At the time of the incident, he was driving among many 53 ft semi-trucks and other vehicles. While driving the newly purchased vehicle on December 23rd, 2022, the hood of the vehicle swung open without warning and completely smashed the windshield. There was glass every where from the impact of the vehicle's own hood flying open. The driver of the sprinter van was disabled now that his front view was blocked. The drivers of those 53 ft semi-trucks behind the Sprinter Van noticed the vehicle's abrupt condition and were able to avoid hitting the Sprinter Van despite the Sprinter Van's immediate reduction of speed. The sprinter van driver was able to pull over to the shoulder safely. Company had to pay to tow the vehicle over to a nearby Mercedes Benz Service Department with availability to take the vehicle in. On December 26th , 2022 the vehicle was admitted into the Service Department for windshield replacement and sensor alignment. After Mercedes Benz ran a diagnosis and completed an inspection they began replacing all nuts and bolts of the hood. The total cost of the repair was close to $25,000.00. Mercedes Benz refuses to give me the diagnostic and inspection report indicating what was found. I would hate for something similar to happen to anyone else. They may not be as lucky as my driver who would've lost his life had he not been quick enough to use his side mirrors as guides to pull over safely. I can also provide dashcam.