NHTSA Complaint #11507021 — 2012 GMC TERRAIN

The contact owns a 2012 GMC Terrain. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that she was adding a quart of oil every two weeks. The vehicle was taken to the Nissan dealer where the vehicle was purchased. The dealer informed the contact that the engine needed to be replaced. Additionally, the contact stated while at a complete stop, there was smoke coming from underneath the hood of the vehicle. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact lifted the hood and noticed oil residue. Additionally, the contact added oil since the oil level was low. The contact stated that vehicle stalled twice while driving to a nearby gas station. The vehicle was then towed to an independent mechanic where it was diagnosed that the rear master cylinder had failed. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the dealer. The contact stated that vehicle was not drivable. The contact stated that the vehicle was leaking oil while starting the vehicle. The local Chevrolet dealer, Barlow Chevrolet (6057 Route 130 South, Delran, NJ 08075), was contacted and advised the contact to tow the vehicle to their location. The vehicle was not repaired. The failure mileage was approximately 62,000.