NHTSA Complaint #11506710 — 2013 AUDI A4

My Audi A4 failed to start on the coldest day of the year when my daughter was out doing errands and left it for an extended time parked outside. When she returned and tried to start the car, she got an error message: "Steering defective! Do not drive vehicle!" She re-tried over a dozen times, leaving the vehicle and returning to try again....to no avail. It was extremely cold so she retreated into the building and searched the internet and found others who had had this same problem. She finally called a friend who came to pick her up and take her home. I called Audi, and they confirmed that it's a know problem that occurs in extreme cold and there's no way to get it started until things warm up. We waited until later in the day before my son and I drove over and successfully got the car started. Luckily my daughter could get warm refuge in a nearby building. But it is easy to imagine other circumstances, say, someone who lives in the country who stops at the side of the road for whatever reason and might freeze because the car won't start. Although Audi has known about the problem, they have chosen not to issue a recall but instead an extended warranty that had expired a month or so before this incident. Surprisingly, they refuse to fix the problem because it is beyond that extension date even though we brought the car to the dealer and they confirmed the error was recorded 18 times which might match my daughter's desperate but failed attempts to start the car. This is not an optional fix. It is a danger that should be addressed by recall. This is the first time we had this problem or even knew to be concerned. Furthermore, the notice for extended warranty (see attached) was not even addressed to me but, instead, to my teenage son who clearly didn't understand how important it was to get it fixed.