NHTSA Complaint #11506196 — 2012 FORD FOCUS

The contact owns a 2012 Ford Focus. The contact stated while driving 30-35 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to veer across a parking lot. The contact stated after investigating the failure online, she turned off the vehicle for a moment. The contact then restarted the vehicle while turning the steering wheel and the vehicle responded as needed; however, the failure reoccurred increasingly while driving. The message "Loss of Power Steering Assist" was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed that the electronic power steering rack and pinion and outer tie rod needed to be replaced. The contact related the failure to Ford Campaign Number: 15S08. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.