NHTSA Complaint #11505789 — 2016 KIA SORENTO SEAT BELTS

Complaint Details

ODI Number	11505789
Vehicle	2016 KIA SORENTO
Component	SEAT BELTS
Date of Incident	January 23, 2023
Date Filed	February 6, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

We bought a used 2016 Kia Sorrento. Upon driving, we realized that the seat belts were not tightening up on the driver's seat. We took the car into Kia in order to get the seat belt fixed. They told us it was the seat belt tentioner was bad and that the repair would not be covered under any kind of warranty. I called Kia directly to ask them to override what the dealer was telling me and cover the seat belt since it was a safety issue and the car was under 10 years old. They denied my claim.

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