NHTSA Complaint #11505404 — 2022 CHEVROLET SUBURBAN

FORWARD COLLISION AVOIDANCE issue reported to NHTSA

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Complaint Details

ODI Number	11505404
Vehicle	2022 CHEVROLET SUBURBAN
Component	FORWARD COLLISION AVOIDANCE
Date of Incident	August 1, 2022
Date Filed	February 3, 2023
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2022 Chevrolet Suburban. The contact stated that after an unknown over-the-air (OTA) software update was performed, the Forward Collision alert system failed to operate. The contact was made aware of the failure while reversing the vehicle. The contact stated that the alert failed to alert her of a nearby vehicle. The vehicle was taken to the dealer, and the dealer confirmed that the Forward Collision alert system chip needed to be installed; however, the chip was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was a chip shortage. The failure mileage was approximately 1,000.

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