NHTSA Complaint #11505162 — 2011 FORD F-150

Hello, I purchased this Ford F150 new 12-2011. It was taken into in a Ford dealership for service/repairs from 1-x-2020 to pick up date of 2-x-2020 with 112,xxx miles on odometer. I have the original receipt listing the work. Noted on my receipt is "C/S trans slips at random". The dealership completed, as noted on my invoice, "perform recall 19S19 powertrain control module reprograming" and (second line item), " perform recall 19S19 PCM reprogram clear code4S". The transmission periodically shifted hard/slip after this re program, and eventually went into low gear (2022) without any driver command while on a highway, towing a loaded trailer in which I had to immediately pull onto the shoulder/shut off the vehicle. Restarted, and it functioned as expected. The last time it went into limp mode was while driving, luckily around 35mph, and was towed into a FORD dealership 11-2022 and where it currently resides. With the latest service they "re-flashed" the PCM 11-2022 and asked why a second re-flash" was told it was a "new software update". I asked that the core problem be fixed, a LEAD FRAME transmission component and was told it was covered under a FORD program "OASIS". A few weeks later was told "not covered" and cost would be on me. The part is now on national backorder with "18,000 on back order, no estimate of ship date" per FORD dealer emp. this week. My truck "possibly" may be driven and service tech implied as much, since the second re-flash, having been told that "a mechanic drove it and it didn't malfunction" but I requested that the root problem (LEAD FRAME TRANS COMPONENT) be fixed so the transmission doesn't go into low gear at highway speeds, towing. I feel it it an inherent danger to myself and others on the roads and I am concerned it may downshift into low gear at higher speeds until the proper repair can be completed. 19S07 https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V075-2645.pdf Thank you for your time.