NHTSA Complaint #11504919 — 2015 VOLKSWAGEN PASSAT

The contact owns a 2015 Volkswagen Passat. The contact stated that while driving approximately 75 MPH with the cruise control engaged, the defroster failed and became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the heater core needed to be replaced. The vehicle was not repaired. There was a previous coolant flush and timing belt replacement at approximately 80,000. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 113,000.