NHTSA Complaint #11504895 — 2019 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11504895
Vehicle	2019 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	July 2, 2019
Date Filed	February 1, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The trim panel around the windshield detached. The panel detached on the drive home from the Ford dealership. This happened on a brand new vehicle. I returned the car to the Ford dealership and they replaced the trim panel. I also had to have the windshield replaced on this vehicle. The windshield replacement company requires you to purchase new trim panels surrounding the windshield when the windshield is replaced. I purchased new trim panels and 1 of the trim panels detacted from the vehicle while I was driving on the expressway. The windshield company replaced the panel. They indicated that this happens all the time with Explorers.

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